After you have received your tags, should you have questions about them, or the operation or use of the hardware or software provided with your order, please contact us by email, phone, or fax. If you phone us, please tell the staff person who answers that you have a technical question. Please note that we are located in the Western US Time Zone (GMT -8). From March through October, we are GMT -7, due to daylight saving time.

Whether by email, phone, or fax, we will need

your name
contact information
the type of tag, hardware, or software about which you have questions
the serial number of the tag, if that is the subject of your question

NOTE: One of the most common troubleshooting solutions is simply having the most up-to-date software, whether for communication with your tag, or downloading or analyzing your data. If you are having issues in any of these areas, please start by visiting our Downloads page to be sure you are working with the current version of the appropriate software. To contact us by email, please click HERE.

You have your tags in-hand. Now what? [more info]

If you need to know what comes next, check out the Quick Start Guide which provides an overview of the process that begins when you receive your new tags. From setting up the tags to analyzing the data, this brief document shows the steps you will follow. It is especially useful for those who are new to tagging. The information provided is general and not specific to any one type of tag.

The Quick Start Guide is posted in the Documentation section on the Downloads page of our website. Note: This document does not replace the User's Manuals, which contain detailed information on this process.

Argos-related questions [more info]

This section of the Tips & Troubleshooting page will help you if you have questions related to using the Argos system, such as

How do I get PTT ids?
What is the correct technical file set-up for my PTT ids?
What happens if my technical file is set up incorrectly?
How many transmissions does it take to get a good quality location?

You may also find answers to your Argos-related questions on the CLS or CLS America websites, several of which are listed on our Useful Links page.

Mk10-AF power budgeting [more info]

The Wildlife Computers Mk10-based tags which incorporate both Fast-GPS and Argos capabilities can be set up for your choice of a combination of Fastloc acquisitions and Argos transmissions. Due to the variety of options, we have prepared a "power budgeting" cheatsheet to help you decide how to allocate the available power. To view a .pdf document explaining the process, please click here.

Error messages in Host and analysis programs - International users [more info]

If you are an international user experiencing odd or unexplained error messages while running either the Host or an analysis program, one of the first things you should do is verify that the regional settings on your computer are set to English (United States).

More to come [more info]

Wildlife Computers places a high priority on customer support, both prior to and following purchase of our products. We hope that the addition of a Tips and Troubleshooting section on our website will provide our customers with another source of timely and useful information.

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