FAQs

.


Procedure for found (recovered) tags

If you have found a tag along the shore, on a fish, or anywhere else, we’d like to know about it. There may be scientific data still on the tag. Please leave the tag in the condition in which you found it, as this may be of interest to the researcher who deployed it. What to do… First, look for the serial number of the tag, which will be in small print on one of the labels on the tag. The number will be something like 12A1234, 13P0123, or 1391234. We will use this number to determine who owns the tag. Next, email us with the serial number and your contact information. Emails should be sent to tags@wctags.com. We will get back to you to follow up. While email is best, if you do not have access to email, you may call us at +1.425.881.3048. If you do call, we are in the Pacific time zone (GMT -8, or -7 during daylight saving time). Often people want to know the history of the tag they found, such as what species carried it and where. This is information the owner will have and may provide, if you request it.

.


Standard lead times

The standard lead time varies by tag type and configuration, but for most orders is around 8 weeks. Custom orders may run somewhat longer. Please contact us for more detailed information.

.


Standard shipping

Our standard shipping method is UPS Next Day Air, Fed Ex Standard Overnight, or DHL Express. All shipments are insured, unless otherwise directed by the purchaser. Shipping and insurance charges are added to the invoice. Please contact us if you have different requirements.

.


Payment methods

Payments can be made by check drawn on a U.S. bank, money order, bank draft, or electronic funds transfer. All funds must be in USD. Prices are based upon payment by electronic funds transfer or check. Other payment methods may be assessed a handling fee of up to 3%. Bank information for electronic funds transfers will be supplied with your invoice. All sales, use, and other taxes, and customs and duty charges are the responsibility of the buyer. Late payments are subject to a late charge of 1% per month.

.


Limited warranty and liability

Wildlife Computers instruments are fit for their intended purpose when delivered and are not subject to any other warranty. Wildlife Computers’ liability is limited in all circumstances to, at its option, the repair or replacement of instruments until deployed by a customer, provided the customer has not modified or misused the instruments. By accepting delivery of the instruments, a customer acknowledges and agrees to this limitation of liability.

.


Tag returns/Problem resolution

Occasionally, a tag may need to be returned to Wildlife Computers by the customer. Reasons include refurbishment, rebattery, repair, specialized data recovery, or warranty work. If you experience a problem with a tag, please contact us before returning the tag. Often the problem is not an actual defect. Discussing the symptoms with us may determine a quick fix for the problem. If a defect is determined to have occurred, the tag must be returned to us for failure analysis. Please contact us, preferably by email, prior to sending a package. If necessary to return a tag, please follow the procedures outlined in the appropriate “Return instructions” FAQ. In the case of a true defect, we reserve the right to determine cause of failure, but always strive to be as fair as possible in our evaluation. If the returned instrument is determined to be defective, the product will be replaced or repaired at our discretion at no cost to the customer. In all cases, Wildlife Computers will make every effort to resolve problems to the customer’s satisfaction and to uphold our commitment to excellent customer service and quality products.

.


Repair return lead times

The standard lead time for returns, regardless of the reason for the return, is approximately 12 weeks. If this time frame will not work for you, please contact us to discuss your situation.

.


Return instructions for evaluation or repair – International and Domestic packages

It is extremely important that proper documentation is included in each package. This information includes:

  • the number of tags in the package
  • the serial number of each tag
  • what is to be done to/with each tag
  • the date of the next field season for which the tag(s) are needed
  • a hard copy of any related email correspondence which discusses any specific issues with the tags(s) you are returning. (This will provide some background information for the person receiving the package.)

The easiest thing to do is to complete and print a Return Authorization Form to include in your package. This will provide us with the information we need. International returns MUST specify clearly on the shipping paperwork that the contents are “Made in the U.S.A. Returning to the manufacturer for evaluation/repair.” This information will minimize any possible customs issues or delays. If you are aware of any specific customs requirements that we need to meet for the return shipment to you, please be sure to notify us in advance. This may include specific verbiage required on a package or whether a specific courier or broker should be used for the return shipment.

.


Return shipping address

We recommend using a carrier such as UPS, FedEx, or DHL, and suggest forwarding the tracking number to us by email. The tags should be carefully packaged, insured, and shipped to:

Attn: Repairs
Wildlife Computers
8310 154th Ave NE, Suite 150
Redmond, WA 98052 USA

.


Delivery dates

All delivery dates quoted are offered in good faith, however they are not guaranteed. Quoted delivery dates are subject to change. Wildlife Computers does not assume responsibility for shipping delays resulting from handling by commercial or private carriers.

.


Customer requests and input

We welcome customer feedback and constructive suggestions. If you have requests for future upgrades in hardware or software capabilities, please email us with the details. While we cannot implement every request, we will consider each that we receive.

.


Website compatibility

If you experience any problems using the site, please notify us. We also welcome feedback on the site and how it can better meet the needs of our customers.

Google Translate »